Refund policy
Return & Refund Policy
Effective Date: August 2026
Thank you for shopping with LoverSexy Inc. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to assist you with our return and refund process.
1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unworn and unused
- Have all original tags attached
- Be in its original packaging
- Include proof of purchase or receipt
Items that do not meet these conditions may not be eligible for a return.
2. How to Start a Return
To request a return, please contact us at:
Email: info@loversexyinc.com
Please include your order number and a brief explanation of the reason for your return.
If your return is approved, we will provide you with instructions on how and where to send your package.
Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
Return Address:
Zhenrong Mansion, Gongcheng Street,
Licheng District, Putian, Fujian, China
3. Intimate Apparel & Hygiene Restrictions
For hygiene and safety reasons, intimate apparel, lingerie, underwear, and other personal or intimate products that have been worn, used, opened, or removed from their original sealed packaging are not eligible for return.
Any product that comes into direct contact with the body must be returned unused, unworn, and in its original hygienic packaging where applicable.
If a product has been opened or used, we reserve the right to refuse the return for hygiene and safety reasons.
If you are unsure whether a particular item is eligible for return, please contact us before sending it back.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is:
- Defective
- Damaged during shipping
- Incorrect
- Missing parts or accessories
please contact us as soon as possible after receiving your order at info@loversexyinc.com.
Please provide your order number and, where applicable, clear photos or videos showing the issue. We will review the situation and work with you to find an appropriate solution.
Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
- Intimate apparel, lingerie, underwear, or personal products that have been worn, used, opened, or removed from their original sealed packaging
- Custom or personalized products
- Products that cannot be resold for hygiene or safety reasons
- Sale or clearance items
- Gift cards
Other products may also be non-returnable where required by applicable law.
If you have questions about whether a specific product is eligible for return, please contact us before making a return request.
6. Exchanges
We do not generally process direct exchanges.
The fastest way to receive a different product, size, or style is to return the eligible item according to this policy and, once the return is approved, place a new order for the desired item.
For defective or incorrect items, please contact us before placing a new order so that we can assist you.
7. European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer protection laws.
The cancellation period generally begins on the day you, or a third party designated by you, receives the goods.
To exercise this right, please contact us within the applicable 14-day period.
The goods should be returned in accordance with applicable law. Where legally permitted, the right of withdrawal does not apply to goods that are exempt under applicable consumer protection laws, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed.
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.
8. Return Shipping Costs
Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, customers are generally responsible for return shipping costs.
If the return is due to an error on our part, such as receiving a defective or incorrect item, we will review the situation and may provide an appropriate return shipping solution.
Original shipping charges may not be refundable unless required by applicable law.
9. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be issued to your original payment method.
We aim to process approved refunds within 10 business days. After we issue the refund, your bank, credit card company, or payment provider may require additional time to process and post the funds to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
10. Refund Amount
For approved returns, we will refund the eligible purchase amount in accordance with this policy and applicable law.
Shipping charges, return shipping costs, customs duties, taxes, or other fees may not be refundable unless required by applicable law.
11. Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank or credit card account again.
- Contact your payment provider.
- Contact your bank, as processing times may vary.
- If you still have not received your refund, contact us at info@loversexyinc.com.
12. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
LoverSexy Inc.
Email: info@loversexyinc.com
Website: loversexyinc.com
We are committed to protecting your privacy and handling all return and refund requests with discretion and respect.