FAQ

1.How can I track the delivery of an online order?

Please allow 2-3 business days after your order is placed for tracking number(s) to appear for your order. To begin tracking your online purchase, please click here, then enter your order number and the shipping zip code. Can’t find your order number? Contact us to track your order.

If you’re a Lover Sexy member, sign in to access your Account. Select Order History,
then find the order you want to track .

2.My item(s) arrived damaged or flawed, what should I do?

Contact customer care.

3.What shipping carrier will deliver my online purchase?

The shipping carrier for your order will vary based on the area you live in,
where your order is shipping from, and whether expedited shipping was selected.
Please reference the following information for possible delivery services.
For questions regarding delivery times and prices, please click here.

Standard orders:

Standard orders ship FedEx or FedEx Smart Post. Please be advised that USPS and FedEx combine their services for Smart Post deliveries. Therefore, a FedEx web link will be provided to track your order, however your items will be delivered by USPS.
Please Note: We are unable to advise whether your order will ship via FedEx or FedEx Smart Post at the time that your order is placed, nor can we request a particular service for your order’s delivery.
Please note that weekends and holidays do not count as delivery days.